- Includes bibliographical references and indexes. - Ch. 1. Introduction: Setting the Context -- Pt. I. Making Sense of Management Tools and Techniques. Ch. 2. The Breakdown and the Need for Help. Ch. 3. Common Wisdom. Ch. 4. Common Wishful Thinking. Ch. 5. Managerial Malpractices. Ch. 6. Employee Malpractices. Ch. 7. Rescinding Hammurabi's Curse. Ch. 8. Understand the System Before You Fix It. Ch. 9. A New Model for the Times: Emerging Wisdom. Ch. 10. Applying the Wisdom in a Global Context. Ch. 11. Where do We Go from Here: An Agenda for Monday Morning -- Pt. II. The Big Seven Tools and Techniques. Ch. 12. Self-managing Work Teams. Ch. 13. Systems Thinking. Ch. 14. Quality. Ch. 15. Reengineering. Ch. 16. Toward Authentic Communication. Ch. 17. Japanese Management. Ch. 18. New Paradigm Business -- Pt. III. An Annotated Compendium of More than 100 Tools and Techniques.
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